Return & Refund Policy

🔁 Return Eligibility

• Returns are accepted only for damaged, defective, or wrong products.
• Return request must be raised within 24 hours of delivery.
• A complete and unedited unboxing video is mandatory.

🎥 Unboxing Video Guidelines

• Recording must start before opening the parcel.
• The video must be continuous, clear, and unedited.
• Show the sealed package, product, invoice, and damage clearly.
• No cut, pause, or edited videos will be accepted.

📦 Return Conditions

• Product must be unused and in original condition.
• All tags, invoice, and original packaging must be included.
• Used, altered, or damaged-after-delivery items are not eligible.

🚫 Items Not Eligible for Return

• Requests raised after 24 hours of delivery.
• Missing or invalid unboxing video.
• Products without tags, invoice, or original packaging.
• Customized or gift-combo items (unless damaged).

💸 Refund Process

• Refunds are initiated only after product verification.
• Approved refunds are processed within 3–5 working days.
• Refund amount will be credited to the original payment method.

📞 Return Support

To raise a return request, contact us via email or WhatsApp with:

• Order ID
• Images of the product
• Complete unboxing video

📧 care@giftybiz.co.in
📞 +91-8900770806
        

⚠️ Important Notes

• No return or refund without a valid unboxing video.
• Gift items may arrive combined in one package.
• Product images are for reference; slight variations may occur.
• GiftyBiz’s decision will be final and binding.